FAQs

Frequently Asked Questions

When will I receive my order?

Orders are usually processed within 24-48 hours. Orders received on a Friday, Saturday and Sunday will be processed on Monday by the end of the day. Shipping time begins once an order is picked up by UPS. Estimated delivery begins after your order has been shipped and not directly after ordering.

Do you ship to non-US countries?

Currently we do not ship to non-US counties. This may be subjected to change at a later time. 

Where can I purchase your products?

You may purchase our products from our website.

Can I cancel my order once I make a purchase?

Please note that orders cannot be canceled once they are placed. We appreciate your understanding.

How are refunds, exchanges and returns done?

Unfortunately due to the nature of our products, we are unable to offer refunds, returns or exchanges. All sales are final. SammyJay Royalty reserves the right to refuse returns at any time.